Below is an email received 04/29/08

Subject: Customer Comment

Prior to arriving in Vegas, my mother and I booked the 3.5 hour helicopter tour to the Grand Canyon with the Grand Canyon Tour Company.  I can honestly say they are one of the most professional company’s I have had the pleasure of dealing with.

We were picked up at the door of our hotel by our most polite chauffeur, Roger, in his stretched limo and transported to the airstrip.  Roger offered us photo opportunities in/outside of the limo and was most accommodating.  After weigh in (my excuse for the added pounds was my heavy handbag!!), we were seated in a waiting area and given a safety video to watch.  Our pilot, Coby, called those on his flight and after initial introductions we were safely escorted to our helicopter.  Following a few photos in front of our helicopter, we boarded – how exciting!  Not only was our Pilot, Coby, extremely knowledgeable, pointing out so many places of interest, but was also exceptionally polite and courteous, answering every question put to him as though it was the first time he had been asked the question.  Our landing on the floor of the Canyon allowed for more photo opportunities, with a fab champagne picnic lunch provided. 

The return journey gave us a bird’s eye view of the full length of the Strip, landing back at McCarran airport for our return limo journey back to the hotel.

On our return limo journey Roger (chauffeur) offered us yet another photo opportunity at the ‘Welcome to Las Vegas’ sign, (thanks Roger – it was much appreciated!)

All in all – a FANTASTIC tour, made all the more enjoyable by the efficiency and superb organisation of the tour company and, of course,  two outstanding members of staff (Roger and Coby) whom we had the pleasure to meet.

Thank you Grand Canyon Tours – I would not hesitate to recommend you to all who travel to Vegas wanting to book a trip to the Grand Canyon!

Below is an email received 04/28/08

Subject: Thanks great trip

Just wanted to say that I went on your tour on Thursday the 3rd and left from the Flamingo.  Our driver was wonderful.  He was just great.  Thanks for the wonderful driver and all the info. He shared.  I will be certain to pass   this "must do" to any of our friends that go to Vegas.  Again, your driver was delightful.

Below is an email received 04/08/08

Subject: Grand Canyon Tour

Dear Lee,

Just a quick note now that we have returned to the UK to say thank you to you and all your team that made this trip most enjoyable. Everybody played their part in a great team effort from you office people to the shuttle drivers, check in, pilots, helicopters, boat ride etc. etc.

Thank you all.
Wayne and Jean

Below is an email received 04/06/08

Subject: awesome tour

My family and I went on the South Rim Bus Tour with your company on March 25, 2008.  We were a bit apprehensive about taking a long bus ride to the Canyon, but that feeling did not last long.  As soon as our driver-James D.- stepped onto the bus and began speaking, we knew that we were in good hands.  He was funny, informative and entertaining.  He made a very long ride seem like a short one.  He not only was concerned with giving us as much information as possible about every historic point along the way, he was even more concerned about our safety and especially the safety of our daughters (8 and 24 yrs old).  He brought along a few DVDs from his private collection-including disney movies that were appropriate for both parents and children.  Even though our younger daughter was the only child on board, he made her experience both educational and fun.
Thank you soooooo much for an awesome tour.  We can now cross The Grand Canyon of of our "must see" list.  We highly recommend your company to anyone looking for a tour of the canyon.
 
Sincerely,
 
John, Bonnie, Jacqui and Alexia

Below is an email received 2/14/08

Subject: South Rim Bus Tour

Sandy,

Just wanted to let you know that my sister and I thoroughly enjoyed our South Rim Bus Tour on February 8, 2008. The driver, Branden, was excellent and gave a wonderful narrated tour and sid that he was available to answer any questions that anyone might have and that if he didn't know the answer, he would find out and get back to them. He made frequent rest stops so everyone could stretch which was good when you're on the road for such a long period of time. I would highly recommend this trip to anyone and hope that they are lucky enough to have Branden for their driver.

 
Pat Klevins

Below is an email received 11/27/07

Subject: Grand Canyon Great Adventures Comment

Hello....I took the Grand Canyon Bus/ Helicopter tour, also known as Great Adventure, on the day after Thanksgiving, November 23, 2007.  I just want to write this to tell you what an incredible and deep impression this tour and your company has made on me during that recent visit to Las Vegas for me. Everything, with the exception of waiting, went well for me and the rest of the people on the tour, and I want to share this experience with future and return guests of GCTC who hope to check out the Grand Canyon.
 
Our shuttle picked me up at the Excalibur on time and drove us to Planet Hollywood hotel where after check in, we were assigned into one of two busses for the tour, a white one and a blue one. I got the blue one, and the driver happens to be a heck of a guide named Ron, who I guess has received his more than fair share of kudos from past guests of GCTC. He led us inside this big, modern and comfortable motorcoach up the highway to hoover dam while he regaled us with lots of tidbits on the Las vegas area and even pointed out some celebs' homes on the way to Hoover Dam. The Dam itself is mighty impressive, and i felt amazed at what the thing does on a daily basis to provide water to the states that need it. After that we went off to Kingman for a stop before reaching Williams for our lunch, which was great! max and thelma's an awesome spot to be in. After that, we drove on towards the Grand Canyon National Park, and before long, the people who were participating in the Great Adventure such as myself was dropped off at Grand Canyon Airport, and the rest of the crowd continued. We got excited as we entered Maverick Helicopters' building for our heli flight.
 
After a good wait, we finally got into the modern ec-130 helicopter, or as I like to call it, "Fantastic Flying Squirrel", since the copter is codenamed Ecurreuil, or squirrel, in French. Anyway, after the safety briefing and fastening of our life vest and seat belts, we were off into the skies flying like an eagle. The views of Grand Canyon from the air is not just the coolest, not just the best, but indeed just incredible! Everybody dropped their jaws and snapped their cameras as the scenery unfolds beneath our helicopter. The 30 minute flight was well worth it for me, and we were shuttled after our landing to Bright Angel Lodge.
 
At Bright Angel, we met Ron and the rest of the coach group who was about to depart (!), but he was very happy to see us and let us have 10 minutes to take pictures at Bright Angel. Off we go after that back towards Las vegas, and as the night rise, the pleasant drive and commentary from Ron just kept on coming, as does watching "Ocean's 11" to anticipate our arrival into Sin City. I got dropped off at Excalibur very excited about the tour, and watching Mother Nature's wonder from the air and ground, and as was suggested by Ron on the bus for us to leave comments to you, I shall do so and also say THANK YOU GRAND CANYON TOUR COMPANY!!. Thank you for helping make my Vegas Thanksgiving weekend one to remember, and please do send more kudos to Ron for his passion in doing his work. I will return to Vegas again in Christmas time, and I'll be sure to look you guys up if I want to explore outside of the city once again. Thank you!
 
Sincerely,
Ringgo Alexander

Below is an email received 05/03/07

Subject: Grand Canyon Tour 4/27/07

My husband and I booked a tour of the Grand Canyon during our recent visit to Las Vegas (our first!), to celebrate our anniversary.  I must tell you that the tour was fantastic, due in large part, to our tour guide, Ron.  I apologize that I do not have his last name, but would invite him to step right up to take full credit, as I've cc'd him on this e-mail. 

The passion and sheer love for his job is infectious.  He is just a really funny, likeable guy, who made a long day just fly by.  It is obvious that he puts forth an effort to study up on the subject matter, sharing stories and facts throughout the trip, playing videos and music related to the area.  He is able to strike a balance keeping his guests engaged and giving them some quiet time when appropriate .  Notice I refer to his passengers as guests, rather than customers.  He is interesting and funny, treating everyone respectfully (even some real pains), while being jovial with just a little teasing thrown in for laughs.  People like Ron reflect well on your organization.  His passion for the beauty of the area comes through in his commentary.

Denise & John
Bristol CT

Below is an email received 04/30/07

Subject: Grand Canyon Bus Tour

My wife, Kathy and I were on the Grand Canyon bus tour last week and I'm contacting you to let you know how much we enjoyed the trip. Your tour guide, Ron had provided us with complete narrations of every aspect of the surrounding landscape, flora and fauna, so detailed, that we felt native to the region...life in the desert...living there! His personality and commentary gave us a deep appreciation of our history and geography.

Thank you very much for that opportunity.

Sincerely,
Hank and Kathy

Below is an email received 04/23/07

Subject: Note of Thanks for Tour

Just a quick note of thanks for a wonderful Grand Canyon tour that my wife and our other two travel companions had last Wednesday, April 18th.   In particular, Ron, our tour guide and driver was incredibly knowledgeable of facts, figures and the latest news of Las Vegas, Hoover Dam and the Grand Canyon.  We were delayed on our return trip because we had to pick up persons who were stranded at the Grand Canyon Airport due to very windy conditions, but Ron was able to get us back close to schedule so that some of the passengers could make a 10 PM shown.  He is to be commended.

Bob
Mitchellville, MD

Below is an email received 03/14/07

Subject: Tour

To Whom it May Concern:

On Monday, March 5/07 my husband and I had the pleasure of going on a bus tour of the Grand Canyon with Brandon as our guide.  He was one of the best guides we have come across to date.  We enjoyed his explanations of everything both at Hoover Dam and the canyon.  He explained many things along the way also.  His driving was very good and we never once felt unsafe.  We will recommend your company to our friends who are going to Vegas in the future. 

We look forward to going back to Vegas and booking a tour of the West Rim.

Thank you
Mary Ann

Below is an email received 01/31/07

Subject: Grand Canyon/Hoover Dam Tour 1/24/06

I just wanted to let you know what an enjoyable experience I had with my two granddaughters on the tour last week. I would like to especially point out the professional and considerate service we received from Ron, our Coach Captain. His level of detail was outstanding. It was a real added plus for the tour. IN addition, his humor made the trip very enjoyable. Please pass along my gratitude toward Ron. He enjoys his job and it shows!

Thank you.
Joan

Below is an email received 11/27/06

Subject: E-Ticket Confirmation

Sandy,

I am sure that you are a good person, what you did for us was so great. My mother and father in law have never been to Vegas let alone treated like VIP’s, they were so impressed and flattered I than you from the bottom of our hearts for making this trip even more special to all of us. Our driver, Ron, was also the best. He was so knowledgeable and kind to us, also. In all you helped our group to have the most memorable part of our trip. Please pass this email on to your supervisor or manage, they should be aware that they have a very valuable asset to the company in you. Sharon and I plan on being back in Vegas next year, and I will certainly be in touch with the best tour company and people for any and all tours we plan. Thanking you again and again. May God bless and keep you. Happy Holidays…

Ron & Sharon

Below is an email received 04/17/06

Subject: South Rim/Hoover Dam Bus Tour, April 11, 2006

This is just to let you know how pleased we were with the South Rim Tour my husband and I took on Tuesday, April 11, 2006.  Our driver and tour guide, Ron, was professional, courteous, and extremely knowledgeable.  He provided historical and humorous information about the areas we passed through and where we stopped.  The day was long, but very enjoyable.  We are happy to recommend your services, and especially those of our driver, Ron, to all our friends headed to the Las Vegas area.

With sincere thanks,
Elsa and Greg

Below is an email received 04/14/06

Subject: Recent Grand Canyon Trip

We recently took a bus trip through your company to the Grand Canyon on April 11.  Ron was our bus driver.  He admittedly is not a Las Vegas native but obviously has worked and studied hard to learn his bus tour route and Las Vegas/Arizona history in order to make this trip to the Grand Canyon and back very interesting for his customers.  He does a nice job and I wanted to report this to you.  Thank you.

Robert Paulson

Below is an email received 04/07/06

Subject: Excellent Trip!

I took your bus tour of the Grand Canyon on Wednesday, April 5th 2006.
It was excellent!  The bus picked me up on time, and the check-in process
was orderly and efficient.  Our tour guide, Ron, was very courteous and
knowledgeable.  Since this was my first guided tour ever, I was unsure
of what to expect.  The stops were great, the lunch was delicious, and Ron
made the experience memorable.  He happily answered the group's questions,
helped take pictures, and entertained us during the drive.  I would gladly take
another trip with Ron at the wheel, regardless of our destination.  The
Grand Canyon Tour Company performed wonderfully, and I will let everyone
know about my experience.

Below is an email received 10/12/05

Subject: 10/12/05

Hi, We took your coach trip to the South Rim on 9/5/05. It was a great day. Our coach captain was Ron, and he was not only a great driver, but took a lot of trouble to make sure that we all had an informative and enjoyable day. His background information and humor certainly added to our enjoyment, and we are very grateful. Please pass the picture, and our thanks on to him.

Best wishes,
Mike and Liz Delf, England

SOUTH RIM BUS TOUR

Subject: Re

We went on the tour on Friday, and I just wanted to let you know how impressed my husband and I were with your company. The service was excellent from start to finish. When booking things over the Internet, there is always a risk because you don't know what type of company you are dealing with, what kind of people are involved, etc. But everything went better than expected, so we wanted to let you guys know how much we appreciated it.

Tricia

Subject: Trip

Dear Grand Canyon Tours,

Wanted to drop a line to let you folks know how much of a great time my wife and I had on one of your south rim Grand Canyon tours on Wednesday, September 28. Your driver, Dave Daniels, did a great job in driving us to and back from the canyon. He was very safe and careful, also did a great job with information on different things as we were going to the site. Hope you folks have more drivers like Dave because he is an asset to the tour business. Please make sure that you let Dave know how well of a job he does!

Thank you,
Peter and Christine Pawluk

Subject: Wed., Sept. 28

Good Morning,

This is the only email address I could find and I'm hoping that someone can pass this on to the appropriate person.
My husband and I were in Las Vegas last week and took a bus tour on Wed. Sept. 21st with your company to Hoover Dam.  Our guide was wonderful!  His name was Ron and he was knowledgeable and extremely well informed, answering all questions with ease and humour.  He made the trip very enjoyable.  He dropped us off wherever we needed to be dropped and was very patient with us, giving us time for pictures.  We were shocked to learn that he had only been with your company for 6 weeks!  as his tour was done with great confidence and obvious enjoyment.
His name is Ron and I just wanted to pass on our thanks for making our day very memorable.

Sincerely,
Fred and Susan Dent

Subject: Grand Canyon Tour

My wife and I took your Grand Canyon bus tour out of Las Vegas on Thursday Sept. 15.  We would like to tell you that we were very pleased with this trip.  It was all you advertised it to be.  The bus was super nice and all your employees were very courteous and helpful.  We would especially like to compliment Ron, our bus driver.  He was super courteous, very knowledgeable of Vegas, Hoover Dam and the Canyon. He went out of his way to make the trip extra enjoyable.  We will certainly recommend your service to others.

Sincerely,
Tom & Kay Barker

Below is an email received 04/19/05

Subject: Excellent Tour

To Whom It May Concern:

My wife and I, along with another couple, just returned to Florida from a fantastic Las Vegas weekend, and I wanted to send you an e-mail to thank you for the great tour that we took with your company. After going through 4 hurricanes this summer, we all needed to take some time off and get out of Florida for a few days. We booked the "Grand Canyon Total Experience Tour (ORGC-U)", and it was awesome. Our tour director's name was Bill. He was the best ! He's a big guy, and he's not very pretty (just kidding Bill), but he was great !!!!!!!!! He picked us up at our hotel at 6:30 a.m. exactly. Right away, we were impressed with his punctuality, and he only got better from there. Bill had a wonderful sense of humor, and he knew the answers to all of our questions. Along with our group of 4, there were also 2 oriental ladies with us. Even though they did not speak much English, it was obvious that they had a great time as well. Bill kept us laughing the whole time, and he even laughed at some of our bad jokes ! The information that he gave us was very informative and interesting. He truly made our tour an experience to remember. As a business owner, I know that it seems like the unhappy customers are always the first ones to write a formal letter of complaint, and you never seem to get as many happy letters as you get complaints. This is why I wanted to take the time to write this letter to your company. After taking our tour, it is obvious that you folks know exactly what you're doing. Everything ran very smooth and on time. Although we only come to Las Vegas once a year, I will make sure that I recommend this company to all my family and friends who are planning future trips to Las Vegas. We all feel that Bill went "over and above" for us, and we really appreciate that. He definitely has the ultimate "Tour Guide Personality", and he is truly an asset to your company. If your other tour guides are half as personable as Bill, then it's obvious why you have the best Tour Company in Vegas ! Thanks again for everything, and please give our best to "Big Bill" ! .......and by the way.... WE'LL SEE YA NEXT YEAR !

Sincerely,
Michael J. Bonaiuto

Below is an email received 02/24/05

Subject: Grand Canyon Tours

Dear Grand Canyon Tours,

Well, I just weanted to let you know that my husband and I had the best time of our lives on this trip and will HIGHLY recommend it and you, to others!
Our room/location at the Thunderbird was just fabulous, the train ride, Grand Canyon Lodge, the service, etc.;....just everything was wonderful! The weather was a real treat for us as well......snow, hail, rain, sun, wind, everything imaginable! We just really had a great time and thank you so much....I'm sure we will do it again sometime in the near future.

Marla Vick

Below is an email received 10/11/04

Subject: Hoover Dam and the South Rim of the Grand Canyon Bus Tour

Dear Grand Canyon Tours,

My husband and I visited Las Vegas for the first time last week. While we were there, we took your bus tour of the Hoover Dam and South Rim of the Grand Canyon, on Thursday, 10-7-04. We want to compliment your guide Anon (spelling?) and our driver Eddy. They were both great! We had a large group of Japanese tourists on our bus and Anon was there to interpret for them...he was such a personable young man and a wealth of info., as was Eddy. They made the long bus ride quite enjoyable! Congratulations on having such wonderful staff!! We will definitely recommend your tour company to our family and friends. Thank you for making our first trip to the Grand Canyon as marvelous as we were hoping!!

Sincerely,
Rick and Carol Benton

Below is an email received 04/26/04

Subject: Indian West Rim Tour

Dear Grand Canyon Tour Company:

I just wanted to let you know how much fun I had on the West Rim Tour I took earlier this week! I had never been to the Canyon before and I will never forget this trip! Everything about this tour was as wonderful as your description of it is!! Our bus driver/guide was Denise and she was outstanding!! She was extremely knowledgable about not only the Canyon area, but everything in between Las Vegas and the Canyon! She was fun, talkative, entertaining and knew how to get people to have a good time. I will definitely suggest this tour to anyone I know of who is making the trip out there!! You have a great employee in Denise! Thanks for a wonderful experience!
G. Mork

Below is an email received 04/12/04

Subject: April 6, 2004 2:30 pm tour

Dear Grand Canyon Tour Company Personnel:

My mother and I took the 2:30 South Rim tour on April 6, and I wish to send compliments and commendations to the entire staff for our trip. My mother is in a wheelchair for adventures of this nature, and the pilot, Marlene, and the bus driver, Jack could not have been kinder and extended more excellent service to make her first trip to the Grand Canyon a memorable one. She has been all over the world but never seen the Grand Canyon until now. She thoroughly enjoyed the flight and the tour. Special commendations go to Jack for pointing out a way into the Bright Angel Lodge which is wheelchair accessible. When the bus had to leave for Yavapai Point without us (due to the aforementioned out-of-the-way accessbile route), he left Winston behind to assure us that he would be back.

I will recommend your company to anyone I know who is contemplating a trip of this type. Thank you again for a memorable experience for a 82-year-old retired teacher, and for me as well; I have been to the Grand Canyon, but never approached from the air, and I definitely enjoyed the different perspective.

Debbie Beigh and Mary Lou Goar
Zionsville and Frankfort, Indiana

Below is an email received 03/24/04

Subject: We had a Great Time! Pilot Pic attached!

Dear Grand Canyon Tours-

We took our 3 in 1 Tour 2 days ago and we are still awestruck by the enormity and awesome natural beauty of the Grand Canyon. Top to bottom from initial contact to hotel pickup, flights and lunch, the service was friendly and efficient. We plan on taking another tour with you on our next trip to Vegas and we have told just about everyone we have spoken to since our tour about the trip and your great service. Our trip is in our "Top 5 COOLEST THINGS WE HAVE EVER DONE LIST!" Thank you for providing us with an enjoyable and memorable experience.

-Robert and Chantel Merlino

P.S. We are attaching a picture of us with our pilot, Patrick. Feel free to use this photo any way you wish.
3 in 1 TOUR INFORMATION

Below is an email received 12/29/03

Hi!
I am from Alaska and flying is the only way to get around, so you could say I do more than my share of flying. I just want you to know that your equipment is outstanding. The custom windows really make a difference - wish they had them up here. The south rim was the right choice for us and was everything you said it would be and more.
Joe D and the gang
PS: The Shintas put on a great show!

Below is an email received 12/17/03

Subject: Cool Tour

Dear Grand Canyon Tour Co.,
Thanks for recommending your Voyager tour. It was the coolest thing I have ever done! The airplane flight was fantastic (and yes we do agree your windows are huge and make a big difference). The helicopter flight was even more exciting, but to actually land on the floor of the Grand Canyon was way to cool. Then the boat ride on the Colorado was a huge surprise. (We where kind of skeptical not knowing what to expect) This has to be one of the best tours anyone could ever do anywhere! Thank you! Thank you! Thank You! Marty & Jane Ravine

Below is an email received 12/12/03

Subject: Fantastic Tour!

Dear Grand Canyon Tour Company:
I just got back from Las Vegas and I want to thank you for a great day at the Grand Canyon! We had done the bus tour a couple of years ago and felt it was time to go again. WHAT A DIFFERENCE! You guys took us everywhere. We thought one tour is the same as another - they all go to the same places. Now we know how wrong we were! Fellow travelers please listen: when these guys say “NO ONE DOES THE CANYON LIKE WE DO” they mean it!
Yours truly,
George Kelly

Below is an email received 07/11/03

Dear GCTCO,
Sharon and I just returned home today from our first trip to Las Vegas. Our main reason for booking this vacation was to take a helicopter tour of the Grand Canyon. Sharon had been to the Canyon when she was 5, this was my first trip.
We have to tell you we were most impressed. This is a fabulous tour. We are still in awe of the beauty of the Canyon and overall views we encountered. Our pilot, Richard was a great guide. Pointing out every little detail on the flight out and back and keeping our champagne glasses full during our spectacular floor landing for lunch.
Once again Sharon and I cannot thank your company enough for exceeding our expectations of this tour. And again a special thanks to Richard. He really made the tour for us. I have included a couple of photos from our tour. Please feel free to use these and this email as an unsolicited testimonial if you'd like.
Thank you for a wonderful trip,
Bruce & Sharon Wollman
Somerville, MA

Below is an email received 03/11/03

Subject: Thank you

I am writing to thankyou for our amazing Helicopter trip to the Grand Canyon last wednesday.It really was the highlight of our holiday in Las Vegas. Your staff were all friendly and polite and our pilot Roama (please forgive the spelling of that ) was brilliant and made it a very special trip for us both. Once again from my Wife and I thanks you so much.
Thanks
Hayden & Natalie

Below is an email received 01/19/03

Subject: Hoover Dam Deluxe Tour

Hi,
I just want to say how much we thoroughly enjoyed out tour! It was a bargain at full price! Larry is THE BEST bus driver! He is nice, friendly, and funny! We learned so much from him, not just Hoover dam, but the area and Las Vegas. Everything went great! I hope we can get back again someday soon!
Pearl Phillips
Chillicothe, OH

Terms and Conditions

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